We're Taking Account Security to the Next Level
On October 20th, we updated Online and Mobile Banking.
Security and protection are vital features when it comes to banking. We will launch a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.
Two-factor authentication is an added layer of security to your online accounts. To gain access to your account, two-factor authentication requires additional login credentials that are unique to you (beyond your username and password).
WHAT TO EXPECT AFTER THE UPGRADE:
Every time you log in to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity in order to keep you and your accounts secure.
View a video about the update.
- You may be prompted to enter a code that is sent via text message or phone call.
- Simply enter the code sent to your device to restore account access.
- Username and password credentials will not change.
- Your enrollment in this new security feature is required.
If you have any questions, contact our Member Care Center at (800) 942-9575.