Contact Us

Member Care Center


Available Hours:
Monday through Thursday 8:30am to 4:30pm. Friday 8am to 6:30pm, Saturday 9am until 12pm

Branch Hours of Operation

By Email:

(Please do not include account/Social Security numbers or other sensitive information in your email.)

Important Numbers

Replacement ATM/Debit Card 800-942-9575
Lost/Stolen ATM/Debit/Credit Card 800-449-7728
Telephone Easy Banking 800-942-9588
Bill Pay Assistance 855-401-9651
Consumer Loan Fax 978-454-3052
Mortgage Servicing Department Fax 978-454-1743
Home Financing Department Fax 978-452-2227
Member Care Center Fax 978-459-2494
Operations Department Fax 978-454-4621


Mailing address for deposit and loan payments:

Align Credit Union
P.O. Box 7008
Lowell, MA 01852

Mailing address for FedEx or overnight payments:

Align Credit Union
40 Market Street
Lowell, MA 01852

Mailing address for credit card payments:

Align Credit Union 
P.O. Box 37603
Philadelphia, PA 19101-0603

Student Choice Loans Website Information:

In order to provide an improved member experience, the loan servicing platform provided by the servicer
of your student loan account, University Accounting Service, is currently being upgraded. While accounts
are being transitioned to the new system, the website will be unavailable for several days. We anticipate
the website will be accessible on or after November 7th, 2020. Once the process is complete, you will
receive an email invitation from University Accounting Service informing you of how to access the new
If you have an automatic payment scheduled, please know that it will continue without interruption. If
the payment is scheduled to occur during the blackout period, the payment will not be pulled until the
new platform is fully live. Payments will then be posted as of the original scheduled payment date.
For additional questions or concerns, you may contact University Accounting Service at 877-530-9782.
We apologize for any inconvenience this may cause and thank you for your patience.