Skip to main content

Member Scam Alert:

Members should be aware of a recent scam where individuals falsely claim to represent Align Credit Union. These callers might say a debit card transaction was attempted and ask you to verify your personal information. If you receive such a call, do not provide any details. Instead, hang up and contact our support center at 800-942-9575 for help. You can also view common signs of a scam by visiting: Fraud & Scam Protection

Scheduled System Maintenance:

Please be advised that scheduled system maintenance will take place on Thursday, December 11, 2025, beginning at 10:00 PM and concluding by 2:00 AM on Friday, December 12, 2025. During this period, online, mobile, and telephone banking services will be temporarily unavailable. We apologize for any inconvenience this may cause and thank you for your understanding as we work to enhance our systems and better serve our members.

Christmas Closure:

In recognition of the Christmas holiday all Align branches will be closing early at 2PM on Wednesday, December 24, 2025, and will be closed on Thursday, December 25, 2025. All branches will resume normal operations at 11 a.m. on Friday, December 26, 2025. Please note that Online, Mobile, and Telephone Banking services will remain accessible throughout this period.

Credit Union Happenings:

The fall edition of Credit Union Happenings features important updates, including our new debit card service provider, enhancements to our back-office system, highlighted products, and introductions to our branch managers. Click here to learn more!

Fraud and Scam Awareness

At Align Credit Union, your security and privacy are a priority. Below are resources for protecting your personal and financial information. Align will never request sensitive account details via email, text, or phone call. If you receive any suspicious communications, contact us at 800-942-9575.

Never give out your personal, account or any other sensitive information over the phone if you did not initiate the phone call!

Common Signs of Scams

Unsolicited Contact:
Be wary of unexpected emails, phone calls, or messages from unknown individuals or organizations. Scammers tend to impersonate legitimate entities to catch you off guard. 

Requests for Personal Information:
Reputable organizations do not solicit sensitive details such as passwords or social security numbers by email or telephone. If you receive such a request, it is likely to be fraudulent.

Pressure to Act Quickly:  
Scammers frequently employ tactics that generate a sense of urgency, prompting individuals to respond swiftly to avert potential penalties or legal action. This approach is intended to discourage critical evaluation of the situation.

Payment via Untraceable Methods: 
It is advisable to exercise caution if you are requested to make payments using gift cards, wire transfers, or cryptocurrencies. These payment methods are commonly utilized by scammers due to their difficulty of tracing and recovering funds.

Poor Grammar and Spelling:  
Scam communications often include grammatical errors and unusual wording. Established companies generally review their communications for accuracy.

Too Good to Be True Offers:  
Suspiciously Attractive Offers: If an offer appears unusually advantageous, it warrants careful scrutiny. Fraudsters frequently entice individuals by promising substantial monetary rewards or valuable prizes.

Threats and Intimidation:  
Scammers may resort to threats of legal action or other forms of intimidation to induce compliance. It is important to note that reputable organizations do not engage in such practices.

 

What to Do If  You Suspect a Scam

Verify the source by contacting the organization directly through official contact information to confirm the legitimacy of any suspicious message.

Refrain from engaging with potential scams; do not reply or disclose any personal information. Where feasible, block the sender or caller to safeguard your security.

Report the scam to the appropriate authorities or consumer protection agencies to assist in preventing similar incidents.

Recent Consumer Alerts

From the Federal Trade Commission Consumer Advice

This website uses cookies in order to offer you the most relevant information. Please "Accept & Continue" for optimal site performance. For more information, please visit our Privacy Policy page.